Return Policy

Returns Made Clear

We want customers to feel confident when shopping with Moramiqz™. This policy explains how eligible returns, damaged products and refunds are handled.

30-Day Return Request Period

Eligible products may be submitted for a return request within 30 days after confirmed delivery.

Please contact us before sending any item back.

Return Requirements

Unless otherwise required by law, returned merchandise should generally:

• Be unused or in substantially original condition
• Include original packaging where reasonably applicable
• Include supplied accessories or components
• Include valid proof of purchase
• Be submitted within the return period

Because some pet products come into direct contact with animals, certain opened, used or hygiene-sensitive products may not qualify for return where resale would be inappropriate or unsafe.

How to Request a Return

Email:

service@moramiqz.com

Include:

• Order number
• Checkout email address
• Product name
• Reason for return
• Photos where relevant

If approved, our team will provide return instructions and the applicable return destination.

Damaged, Incorrect or Defective Items

Please inspect your order soon after arrival.

If an item arrives damaged, defective or different from what you ordered, contact us promptly and provide clear photographs or video where requested.

We may request images of:

• The product
• Packaging
• Shipping label
• Visible damage or defect

After review, we will provide the appropriate resolution.

Non-Returnable Items

Subject to applicable law, returns may be refused for:

• Items damaged through misuse
• Heavily used pet products
• Hygiene-sensitive products after use
• Customized or personalized items
• Items missing substantial components
• Gift cards or digital products, where applicable
• Final-sale items where legally permitted

Exchanges

For most standard returns, the simplest process is to complete the approved return and place a new order for the replacement item.

If an incorrect or defective item was delivered, contact us before ordering a replacement.

Refunds

Approved refunds are returned to the original payment method.

Please allow up to 10 business days after refund approval for the refund to be initiated. Banks or payment providers may require additional time to post the funds.

Consumer Rights

Nothing in this policy is intended to limit statutory consumer rights that cannot legally be excluded.

Eligible European Union consumers may have additional withdrawal rights under applicable law.