Return and Refund Policy

Return & Refund Policy

At π‘΅π’–π’—π’šπ’†π’π’π’†β„’, customer satisfaction is our priority. We want every purchase experience to be simple, transparent, and worry-free.

This policy explains our process for returns, exchanges, and refunds.

1. Return Eligibility

We offer a 30-day return period from the date you receive your order.

To qualify for a return:

  • Items must be unused and in original condition

  • Original packaging and tags (if applicable) must be included

  • Proof of purchase, such as an order confirmation, is required

Items that do not meet these requirements may not be eligible for return.

2. How to Request a Return

To begin a return, please contact our customer support team:

Email: service@moramiqz.com

If your return request is approved:

  • We will provide return instructions

  • A return shipping label may be provided when applicable

  • Details regarding where and how to send your item will be included

Please note: Returns sent without prior approval cannot be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or differs from your order, contact us as soon as possible. We will review the issue and provide an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or personalized products

  • Gift cards

  • Clearance or promotional items

  • Products that cannot be returned due to their nature

If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

If you would like to exchange an item:

  1. Return the original product following our return process

  2. Place a new order for the replacement item

This method helps ensure faster processing and availability.

6. International Orders – EU Customers

For customers in the European Union, orders may be canceled or returned within 14 days of receipt, subject to applicable conditions.

Requirements:

  • Items must be unused and in original condition

  • Original packaging and proof of purchase are required

This right applies in addition to our standard return policy.

7. Refund Process

Once your returned item is received and inspected, we will confirm the refund status.

Approved refunds will be:

  • Issued to the original payment method

  • Processed within up to 10 business days

Please note that your bank or payment provider may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact us.

8. Return Address

A return authorization is required before sending any items back.

Please contact us first to receive return instructions.

Company:
Audia Woodworking Fine Furniture

Address:
31253 Utica Road
Fraser, Michigan, United States Fraser, USA

Email:
service@moramiqz.com

At π‘΅π’–π’—π’šπ’†π’π’π’†β„’, we are committed to providing a straightforward and customer-friendly return experience. Your satisfaction and trust are at the center of everything we do.